sajili Frequently Asked Questions
Everything Filipino players want to know about sajili — from signing up and depositing via GCash, to bonus wagering requirements and our PAGCOR-mandated responsible gaming tools. Browse by category below or jump straight to the section you need.
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Account & Registration
How do I create a sajili account?
Creating a sajili account takes about two minutes. Visit the sajili homepage, click the registration button, and fill in your full name, date of birth (must be 21 or older), Philippine mobile number or email, and preferred password. You'll receive a confirmation link or OTP to verify your contact information. Once verified, you can log in and make your first deposit using GCash, Maya, bank transfer, or other supported payment methods.
What documents do I need for KYC verification on sajili?
sajili requires government-issued Philippine ID for KYC verification before you can withdraw funds. Accepted documents include Philippine passport, PhilSys National ID, LTO driver's license, UMID (SSS or GSIS), COMELEC voter's ID, or PRC Professional ID. You'll upload a clear photo of the front (and back if applicable) of your ID plus a selfie holding the ID. Verification typically completes within 24 hours during business days.
I forgot my sajili password — how do I reset it?
On the sajili login page, click the "Forgot Password" link below the login form. Enter the email address or mobile number associated with your sajili account. You'll receive a password reset link via email or an OTP via SMS. Follow the instructions to create a new password. If you don't receive the reset message within a few minutes, check your spam folder or contact sajili support via live chat for assistance.
Can I have more than one sajili account?
No. sajili's Terms & Conditions allow only one account per person. Creating multiple accounts is a violation that can result in closure of all associated accounts and forfeiture of balances. This policy is enforced using device fingerprinting, payment method verification, and KYC document checks. If you've accidentally created a duplicate account, contact sajili support immediately to resolve it before making any deposits.
How do I close my sajili account permanently?
To close your sajili account, log in to your account settings and navigate to the Responsible Gaming section. Select "Self-Exclusion" and choose the "Permanent" option. Alternatively, contact sajili's support team via live chat or email at [email protected] with the subject line "Account Closure Request." Any remaining balance will be processed for withdrawal according to standard procedures. Note that permanent closure is irreversible and you will not be able to reopen the account.
Deposits & Withdrawals
What is the minimum deposit on sajili?
The minimum deposit on sajili is ₱100 for most payment methods including GCash, Maya (PayMaya), and bank transfers via InstaPay or PesoNet. Some methods like 7-Eleven CLiQQ or GrabPay may have slightly different minimums. There is no maximum deposit limit, though very large transactions may require additional source-of-funds verification under Philippine AML regulations. sajili does not charge deposit fees, but your payment provider may apply their own transaction fees.
How fast are GCash withdrawals on sajili?
GCash withdrawals on sajili are typically processed within minutes during business hours (9 AM to 9 PM Manila time, Monday to Sunday) once your withdrawal request is approved. Approval usually takes under 30 minutes for verified accounts with no outstanding bonus wagering requirements. First-time withdrawals or withdrawals above ₱50,000 may take slightly longer due to additional security checks. Outside business hours, withdrawals are queued and processed first thing the following morning.
Can I withdraw to a different GCash account than the one I deposited from?
No. For security and anti-money laundering compliance, sajili requires that all withdrawals are made to the same payment method and account used for deposits. If you deposited using a specific GCash number, you must withdraw to that same number. If you no longer have access to the original payment method, contact sajili support with documentation proving ownership of both the old and new accounts, and our team will review your request on a case-by-case basis.
What banks does sajili support for deposits and withdrawals?
sajili supports bank transfers from all major Philippine banks including BPI, BDO, Metrobank, Unionbank, Security Bank, PNB, Landbank, RCBC, and Chinabank. Deposits can be made via InstaPay (real-time, up to ₱50,000 per transaction) or PesoNet (next-day clearing, higher limits). Make sure the bank account is registered in your name and matches your KYC-verified identity, as sajili cannot process third-party transactions.
Does sajili charge withdrawal fees?
sajili does not charge any fees for withdrawals. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees depending on the method and amount. For example, GCash may charge a small convenience fee for cash-out transactions above a certain threshold. Bank transfer fees depend on your bank's policies for incoming InstaPay or PesoNet transactions. Check with your provider for their specific fee structure.
Why was my withdrawal rejected?
Common reasons for withdrawal rejection on sajili include incomplete KYC verification, active bonus wagering requirements not yet met, withdrawal request to a third-party account, mismatched account name, or suspicious activity flagged by sajili's fraud prevention system. You'll receive an email explaining the specific reason for rejection. Contact sajili support via live chat if you need clarification or assistance resolving the issue. Once resolved, you can resubmit your withdrawal request.
Games & Gameplay
What slots are available on sajili?
sajili offers thousands of slot games from top providers popular in the Philippines including JILI, Pragmatic Play, PG Soft, Playtech, and more. JILI slots like Super Ace, Fortune Gems, Golden Empire, and Money Coming are especially popular among Filipino players for their high RTP and big win potential. You can filter games by provider, theme, volatility, or search by name. All slots on sajili use certified RNGs and display their RTP percentage in the game info section.
Can I play sajili games on my phone?
Yes. The entire sajili platform is fully optimized for mobile play on both Android and iOS devices. Simply open your mobile browser (Chrome, Safari, or Firefox), visit sajili.cam, and log in. All games, deposits, withdrawals, and account settings are accessible on mobile with no app download required. The mobile experience is responsive and designed for touchscreen navigation, and games load quickly even on 4G connections. Some players add sajili to their home screen for one-tap access.
Are the games on sajili fair and random?
Yes. All games on sajili use Random Number Generators (RNGs) that are independently tested and certified by accredited third-party testing laboratories. sajili cannot manipulate game outcomes — the RNG software is provided and controlled by the game providers (JILI, Pragmatic, PG Soft, etc.), not by sajili. Additionally, as a PAGCOR-licensed operator, sajili is subject to regular audits to ensure game fairness and compliance with Philippine gaming regulations.
What is RTP and where can I see it on sajili?
RTP stands for Return to Player — the theoretical percentage of total wagers that a game pays back over the long term. A slot with 96% RTP will return ₱96 for every ₱100 wagered on average over millions of spins. On sajili, you can view each game's RTP by clicking the game thumbnail and opening the "Game Info" or "Help" section. Most slots on sajili have RTPs between 94% and 98%. Remember that RTP is a long-term statistical average — individual sessions can vary significantly.
Does sajili offer live dealer games?
Yes. sajili offers a full live casino powered by Evolution Gaming, Pragmatic Play Live, and other leading providers. You can play live blackjack, live roulette, live baccarat, and live game shows like Crazy Time and Monopoly Live — all streamed in HD with real dealers from professional studios. Live dealer games are available 24/7 with minimum bets starting as low as ₱20 on some tables, and VIP tables for high-roller players who want a more exclusive experience.
Bonuses & Promotions
How do I claim the sajili welcome bonus?
The sajili welcome bonus is typically credited automatically on your first qualifying deposit. After registering and completing KYC verification, make a deposit of at least the minimum required amount (usually ₱200–₱500 depending on the current promotion). The bonus credits appear in your account within minutes. Check the Promotions page on sajili for the current welcome offer terms, including wagering requirements, eligible games, maximum bet limits, and expiry period, before making your deposit.
What are wagering requirements on sajili bonuses?
Wagering requirements (also called rollover or playthrough) are the number of times you must wager bonus funds before you can withdraw winnings derived from that bonus. For example, a ₱500 bonus with 20x wagering requires ₱10,000 in total bets before withdrawal is permitted. Different games contribute at different rates — slots usually contribute 100%, while table games may contribute 10% or be excluded entirely. Full details are always stated on each promotion's individual terms page on sajili.
Can I cancel a bonus on sajili?
Yes. If you've claimed a bonus on sajili but decide you'd rather play without wagering restrictions, you can forfeit it from Account Settings under "Active Bonuses." Forfeiting the bonus removes both the bonus credits and any winnings accumulated while the bonus was active, but your original deposit remains and becomes immediately withdrawable (subject to standard verification). Once forfeited, the bonus cannot be reinstated, so think carefully before canceling.
Does sajili have a loyalty or VIP program?
Yes. sajili operates a tiered loyalty program where you earn points for every real-money wager placed on the platform. Points accumulate and move you through VIP tiers (Bronze, Silver, Gold, Platinum, Diamond), with each tier unlocking benefits like faster withdrawals, higher deposit limits, exclusive bonuses, birthday gifts, and a dedicated VIP account manager at the highest tiers. Points can also be redeemed for bonus credits. Check the Loyalty section in your sajili account dashboard for your current tier and available rewards.
Safety & Responsible Gaming
Is sajili licensed and legal in the Philippines?
Yes. sajili is fully licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for overseeing all legal gambling operations in the Philippines. PAGCOR licensing ensures that sajili meets strict requirements for player protection, fair gaming, responsible gambling measures, data security, and anti-money laundering compliance. You can verify sajili's licensing status by checking the PAGCOR website or looking for the PAGCOR license seal displayed in the sajili platform footer.
What is the minimum age to play on sajili?
You must be at least 21 years old to register an account or place any wager on sajili. This age requirement is mandated by PAGCOR regulations for all online casino and sports betting platforms operating legally in the Philippines. sajili verifies age during KYC document review. If sajili determines that an account holder is under 21, the account will be closed immediately, all wagers voided, and net deposits refunded. Underage gambling is a serious violation with absolutely no exceptions.
How do I set deposit limits on my sajili account?
To set deposit limits on sajili, log in and navigate to Account Settings, then select Responsible Gaming. You can set daily, weekly, or monthly deposit limits to control how much you can deposit over a given period. Reductions to your limit take effect immediately, while increases require a 24-hour cooling-off period before they activate. Setting deposit limits is completely free, confidential, and entirely under your control — it's one of the most effective tools for staying within your entertainment budget on sajili.
What is self-exclusion and how do I activate it on sajili?
Self-exclusion is a responsible gaming tool that allows you to lock your sajili account for a defined period (30 days, 90 days, 6 months, 1 year, or permanently) if you feel you need a break from gaming. To activate self-exclusion, log in to your sajili account, go to Account Settings > Responsible Gaming > Self-Exclusion, and select your desired exclusion period. The exclusion takes effect immediately and cannot be reversed during the active period. You will not be able to log in, deposit, or wager until the period expires.
How do I contact sajili customer support?
sajili offers 24/7 customer support via live chat directly on the platform — click the chat icon in the bottom-right corner of any page. You can also email [email protected] for non-urgent inquiries; email responses are typically provided within 24 hours. Live chat is the fastest option, with average first response times under two minutes. sajili's support team is available around the clock, including Philippine holidays.
Still Have Questions?
Couldn't find the answer you were looking for? The sajili support team is ready to help 24/7 — no bots, no scripted runarounds.
Live Chat
The fastest way to reach sajili. Click the chat icon on any page and connect with a real support agent in under two minutes, any time of day, any day of the year including Philippine public holidays.
Email Support
For detailed inquiries, account issues, or responsible gaming requests, email [email protected]. Include your registered username and a clear description of your issue. Average response time is under 24 hours.
Policy Pages
For detailed information on sajili's rules, data practices, and player commitments, visit our Terms & Conditions, Privacy Policy, and Responsible Gaming pages.
Ready to Play on sajili?
You've got the answers — now it's time to experience sajili for yourself. Thousands of Filipino players enjoy slots, live casino, bingo, and more on sajili every day. Login to your account and start playing now.
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